Return Policy

Return policy

Thank you for your CrownBox purchase.

We hope you are satisfied with  your purchase. However,  if you or your recipient are not completely satisfied with your purchase, you may return it to us for an equal exchange. For details on our return deadlines and policies, please refer to the information below: 

Please note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer exchanges to users who violate these terms, even if their requests are made within the designated exchange period. 

Defective, damaged, or incorrect items:

Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team at hello@crownboxco.com. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

 

  • If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will repair or replace the products to be sent directly to the shipping address listed on the order invoice.
  • To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products 
  • We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.



Refund Procedures

To return an item, please email customer service at hello@crownboxco.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, your proof of purchase, and mail your return to the following address:

CrownBox, LLC

Attn: Returns

RMA #

757 Gallivan Blvd #1008

Dorchester, MA 02122

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.

 

Once your return is received and inspected, we will email you that we have received your returned item.

  • We will also notify you of the approval or rejection of your return.
  • If you are approved, we will notify you.
  • Shipping back the item is handled by the customer

 

TERMINATION WITHOUT REFUND

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.

Changes to this Return Policy

We reserve the right to alter this Return Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Return Policy by contacting us through contact us form.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: hello@crownboxco.com



This Document last updated on November 13, 2021